System Requirements

PlanMan runs in a web browser. You need an internet connection and a staff account that your organisation has made active. There is no desktop application to install for the browser interface.

Before you sign in

Use a current browser with JavaScript enabled and allow cookies for your PlanMan site. Interactive features such as tables, calendars, dropdowns and pop-up forms use JavaScript. Staff sign-in and account preferences use cookies, so blocking them can prevent normal use.

Open your organisation's usual PlanMan address and sign in using your staff email address and password. If two-factor authentication is enabled on your account, have your authenticator available as well. Your administrator can check that your user record is active if you cannot get in.

Working on a smaller screen

The interface includes navigation and search controls for smaller screens, and tables have responsive settings. Open the menu or search toggle when the full desktop controls are hidden. Long lists and detailed forms may be easier to work with on a larger screen.

If something is not working

1. Check that your internet connection is working and reload the page.
2. Check that JavaScript and cookies are allowed for the site.
3. Update your browser and try the affected action again.
4. If you can sign in but an option is missing, ask your administrator to check your permissions.
5. For a persistent problem, note the page, action, browser version and any error message when contacting support.

Avoid including passwords or authenticator codes in a support message. No fixed hardware specification is needed to follow these steps. If you are checking whether a particular browser or device is supported, contact support with its version and the task you need to complete.