Getting started
Two-factor authentication
Set up an authenticator for your account, confirm the setup and remove it when changing devices.
Last checked 10 November 2026
Two-factor authentication adds an authenticator step to your account's sign-in process. Set it up while you are signed in and have the device you intend to use available.
Set up an authenticator
- Open Account Details from your profile area.
- Choose Setup 2FA.
- In your authenticator app, add an account by scanning the QR code displayed by PlanMan.
- If you cannot scan it, use the manual setup key shown on the page. Copy it exactly, including its letter case.
- Enter the current code from the authenticator in PIN, then click Complete Setup.
The setup is saved only after PlanMan accepts a valid code. Check for the successful setup message when you return to Account Details. Simply opening the setup page or scanning the QR code does not complete the process.
Keep the authenticator entry associated with this PlanMan account. Treat the QR code and manual setup key as private account information.
If a code is rejected
Use a fresh code from the PlanMan entry in your authenticator. Check that you used the entry you just created and that the device's date and time are correct. If you copied the setup key manually, check it for missing or changed characters.
Return to Setup 2FA if the previous attempt did not complete. The result message will say when PlanMan could not validate the PIN; do not assume the account is protected until setup has been confirmed.
Change or remove the setup
While signed in, open Account Details and choose REMOVE 2FA. Confirm Yes, remove it. This clears the setup in PlanMan; you still need to remove the old entry from your authenticator yourself.
To move to another authenticator, remove the existing setup while you can still access the account, then complete Setup 2FA again with the new app or device.
If you cannot sign in because you have lost access to the authenticator, contact PlanMan support for help with account access. Include your account email and company name, without sending a password or current authenticator code. PlanMan does not issue recovery codes on this setup page.